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Citizen Request System | Check Status

The City of Ann Arbor is pleased to present our online Service Request System.  Please use the map and forms below to submit service requests to the City.

If your request is a life threatening emergency, dial 911.

Required steps*

Step 1*

Example: 100  N Main Street
or
Zoom and click on the incident location in the map below

Clear Marker
Step 2* Select Service Request Type
Step 3
No questions available
Answer optional questions
Step 4 Provide Comments
Step 5*


Provide Contact Infomation
e.g. (555) 555-5555

Your email address is required  if you want to be able to check the status of the request.
Step 6*

If you are returned to this window, your request was not submitted. Please review your entries and re-submit. Thank you!

Please type the two words in the space provided before submitting your request. Click on if you need to hear the words.
Step 7*  

Request Instructions

STEP 1
Please select a location on the map (single click) or use the Find Address button to mark the location of the service request.

STEP 2
Select the Service Request type.   Only the Service Requests available for online submittal are shown.  For all other requests, please call
(734) 994-2700.

STEP 3
Please answer required questions concerning the service request. More questions may appear depending on the answer selected.

STEP 4
Please enter any  details and comments regarding the request.

STEP 5
Please enter your contact information. This information is optional, but the City may wish to contact you if more detail is required.

STEP 6
Please enter the the words you see in the image box, in order and separated by a space. Doing so helps prevent automated programs from abusing this service

STEP 7
Select the Submit Request button to send your request to the City. You will receive email confirmation with incident tracking numbers

Check Status Instructions

STEP 1
Select the Check Status link at the top of the page.

STEP 2
Enter the Incident tracking ID and the email address submitted with the request.